Privacy Policy
How we collect, use, and protect your personal information
Last updated: January 2024
1. Introduction
Noble Robin ("we", "our", "us") is committed to protecting the privacy of individuals who visit our website and use our gardening and landscaping services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us.
By using our website or services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.
2. Information We Collect
2.1 Information You Provide
We collect personal information that you voluntarily provide when you:
- Complete our contact or enquiry forms
- Request a consultation or quote
- Enter into a service agreement with us
- Communicate with us via email or other means
This information may include your name, email address, postal address, property details, and any other information you choose to provide about your garden or service requirements.
2.2 Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and browsing behaviour. This includes:
- IP address and approximate location
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide requested information
- To arrange consultations and deliver our gardening services
- To process payments and maintain accurate billing records
- To send service-related communications, including appointment reminders
- To improve our website and services based on user feedback
- To comply with legal obligations
4. Legal Basis for Processing
Under UK data protection law, we must have a lawful basis for processing your personal data. Our processing activities are based on:
- Contract: Processing necessary to perform our service agreement with you
- Legitimate interests: Processing necessary for our legitimate business interests, such as improving our services
- Consent: Where you have given clear consent for us to process your data for a specific purpose
- Legal obligation: Processing necessary to comply with our legal obligations
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service providers: We may share information with trusted third parties who assist us in operating our website or conducting our business, subject to confidentiality agreements
- Legal requirements: We may disclose information if required by law or in response to valid legal requests
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
6. Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The retention period depends on the context and our ongoing relationship with you:
- Enquiry data: 2 years from last contact
- Client service records: 7 years from end of service relationship
- Financial records: As required by UK tax law
7. Your Rights
Under UK data protection law, you have the following rights:
- Access: Request copies of your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your data in certain circumstances
- Restriction: Request restriction of processing in certain circumstances
- Portability: Request transfer of your data to another organisation
- Objection: Object to processing based on legitimate interests
To exercise any of these rights, please contact us using the details provided below.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. International Transfers
Your information may be transferred to and processed in countries outside the UK. Where this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection law.
10. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child, we will take steps to delete that information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Noble Robin
47 Greenway Lane
London, SW15 2NR
Email: [email protected]
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.