GDPR Compliance

Last updated: January 2024

Our Commitment to Data Protection

Noble Robin is committed to ensuring that your personal data is processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page provides information about how we comply with data protection law and explains your rights as a data subject.

Data Controller

Noble Robin is the data controller responsible for your personal data. Our contact details are:

Noble Robin
47 Greenway Lane
London, SW15 2NR
Email: [email protected]

Lawful Bases for Processing

We only process your personal data when we have a lawful basis to do so. The lawful bases we rely on include:

Contractual Necessity

When you engage our gardening services, we process your personal data as necessary to perform our contract with you. This includes collecting your name, address, and contact details to schedule appointments and deliver services.

Legitimate Interests

We may process certain data based on our legitimate business interests, such as:

• Responding to enquiries from potential clients
• Improving our services based on feedback
• Ensuring the security of our IT systems
• Maintaining business records

Consent

Where required, we will obtain your explicit consent before processing your data. You have the right to withdraw consent at any time by contacting us.

Legal Obligation

We may process data to comply with our legal obligations, such as tax reporting requirements or responding to lawful requests from public authorities.

Your Rights Under UK GDPR

As a data subject, you have the following rights:

Right to be Informed

You have the right to know how your personal data is being collected and used. This information is provided in our Privacy Policy.

Right of Access

You have the right to request a copy of the personal data we hold about you. This is commonly known as a Subject Access Request (SAR). We will respond to valid requests within one month.

Right to Rectification

If you believe any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. We will respond within one month.

Right to Erasure

Also known as the "right to be forgotten," you may request deletion of your personal data in certain circumstances, including when the data is no longer necessary for the purpose it was collected.

Right to Restrict Processing

You may request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or object to processing.

Right to Data Portability

Where processing is based on consent or contract and carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.

Right to Object

You have the right to object to processing based on legitimate interests. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing that have legal or significant effects on you. We do not currently use automated decision-making processes.

Exercising Your Rights

To exercise any of these rights, please contact us at [email protected]. We may need to verify your identity before processing your request. We will respond to all legitimate requests within one month, though this may be extended by a further two months for complex requests.

There is no fee to exercise your rights, unless your request is manifestly unfounded or excessive.

Data Protection Principles

We adhere to the following data protection principles:

• Lawfulness, fairness, and transparency: We process data lawfully and in a transparent manner
• Purpose limitation: We collect data for specified, explicit, and legitimate purposes
• Data minimisation: We only collect data that is necessary for our purposes
• Accuracy: We take reasonable steps to ensure data is accurate and up to date
• Storage limitation: We do not keep data longer than necessary
• Integrity and confidentiality: We process data securely
• Accountability: We are responsible for and can demonstrate compliance

Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures include:

• Secure storage of physical documents
• Password protection and access controls for electronic records
• Regular security assessments
• Staff training on data protection

Data Breach Procedures

In the event of a personal data breach that poses a risk to individuals' rights and freedoms, we will notify the Information Commissioner's Office within 72 hours. Where the breach is likely to result in a high risk to you, we will also notify you directly.

Supervisory Authority

If you are not satisfied with how we handle your personal data or respond to your requests, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: ico.org.uk

Changes to This Information

We may update this GDPR compliance information from time to time. Any changes will be posted on this page with an updated revision date.